Refund & Return Policy
Last updated: [Insert Date]
Overview
At Pearlesry belongs to the company "AZ LAPTOPS LTD, we want you to be fully satisfied with your purchase. Our refund and return policy lasts 30 days from the date you receive your order. If more than 30 days have passed, unfortunately, we cannot offer you a full refund or exchange.
Conditions for Returns
We allow customers to submit refund requests within 30 days of receipt of goods.
To be eligible for a return, your item must meet the following criteria:
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Unused and in the same condition that you received it
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In the original packaging
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Accompanied by a receipt or proof of purchase
Please do not return your item to the manufacturer.
Non-Returnable Items
Certain types of products are not eligible for return, including but not limited to:
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Gift cards
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Downloadable software products
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Personal care or hygiene items
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Perishable goods (e.g., food, flowers, magazines)
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Hazardous materials, flammable liquids or gases
Partial Refunds (If Applicable)
Partial refunds may be granted in the following cases:
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Books with obvious signs of use
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Opened CDs, DVDs, software, games, or vinyl records
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Any item not in its original condition, damaged, or missing parts for reasons not due to our error
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Any item returned more than 30 days after delivery
Refund Process
Maximum refund time 10 working days
Once we receive and inspect your returned item, we will notify you via email. We will also inform you whether your refund has been approved or rejected.
If approved, the refund will be processed and applied automatically to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card company – it may take some time before your refund is officially posted
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Contact your bank – processing times may vary
If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Sale Items
Only regular-priced items may be refunded. Sale or discounted items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same product, send us an email at [email protected] and mail your item to:
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For U.S. customers: 10 W Broad St, Columbus, OH 43215, United States.
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For U.K. customers: 142 Manchester Rd, Manchester M16 0DZ, United Kingdom.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed or mailed to you.
If the item wasn’t marked as a gift, or if the order was shipped to the gift giver, the refund will be sent to the gift giver.
Return Shipping
To return your product, please send it to:
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U.S. Returns: 10 W Broad St, Columbus, OH 43215, United States.
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U.K. Returns: 142 Manchester Rd, Manchester M16 0DZ, United Kingdom.
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning an expensive item, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need Help?
If you have any questions about returns or refunds, please contact our support team at: [email protected]